Real Questions
Everything you need to know
How long until my order ships?+
Your panel is customized to order. Allow 5 to 7 days for crafting, then 2 to 4 business days for processing before dispatch.
Will it arrive before Christmas?+
Order at least 3 weeks before the date you need it. Most customers receive their panel within 2 to 3 weeks door to door.
Why does it take 3 weeks?+
Nothing is pulled from a shelf. Each panel is poured, cured and finished to order, and resin needs real curing time between layers.
How does the LED backlighting work?+
LED strips line the inner edges of the burl wood frame. Plug in via USB, flip the inline switch, and the light floods through the translucent resin from within.
Is every panel really made to order?+
Yes. No moulds, no mass production. Wood grain, edge shape and resin swirls vary from piece to piece.
How big is the panel?+
20 × 20 cm, landscape format. Sized to work as a statement piece above a mantel.
How do I hang it?+
A heavy-duty bracket comes pre-installed on the back. One wall hook, no drilling template, no assembly.
Does the light spill onto the wall?+
No. The glow stays contained inside the resin — atmosphere without glare.
Is this good quality or a cheap decoration?+
Premium acrylic resin and real burl wood. The panel is solid, weighted, and built to come out every December for decades.
Is it a good Christmas gift?+
It ships in a forest green gift box with a red velvet insert and gold foil branding — gift-ready out of the box.
Can I leave it up all year?+
You can. The LEDs are low power and the resin is UV-stable, though most customers store it with the decorations.
What power source does it need?+
USB. An inline switch and USB cable are included — plug into any adapter or power bank.
Can I return it if I change my mind?+
Panels are customized to order, so there are no change-of-mind returns. If your panel arrives faulty you have 30 days for a full refund.
What about the 90 day warranty?+
Optional, added at checkout. It covers manufacturing and technical faults for three months, including daily use. It does not cover drops, liquid or misuse.
How can I contact you?+
Email merryresin@gmail.com and we'll get back to you.